Customer relationship management
CRM
For companies that serve clients. A CRM helps manage service calls and the engineers, equipment and spare parts they need.
Built-in features
Warranty check
See whether the machine a customer is complaining about is still under warranty.
Problem analysis
See whether the same problem has occurred at other customer sites.
Dues tracking
Find any outstanding payments from earlier dues.
AMC check
If the warranty has expired, check whether the customer has an Annual Maintenance Contract.
Resource prioritisation
Review the resources available and set service priorities.
Spares inventory
Manage the inventory of spare parts needed for service work.
Want to see CRM in action?
Get in touch and we will arrange a walkthrough.