Customer Relationship Management

Customer Relationship Management (CRM) is beneficial for Companies those provide services to their client. CRM help them to manage the Service calls, Resources required like Engineers, Equipment, Spares effectively.
Some of Built-in Features

One can check if particular Machine which customer is complaining is under warranty.

One can easily check if such problem has occurred at some other customer place.

One can find if there are any previous dues pending.

In case warranty is over one can to check if AMC is taken.

One can check the resource available and prioritise the same.

Also one can manage the inventory of the spares required for the service.